Privacy policy

Privacy Policy of www.milanomunchies.com

At Milano Munchies, operated by Time2EatItalian S.R.L., we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and process your personal data when you interact with our website and services. It also provides details about your rights under the General Data Protection Regulation (GDPR) and other applicable laws.

1. Owner and Data Controller

  • Time2EatItalian S.R.L.
    Address: via Monticolo 3/A, 39052 Caldaro Sulla Strada Del Vino (Italy)
    Email: time2eatitalian@gmail.com

For privacy-related inquiries, please contact us at time2eatitalian@gmail.com.

2. Types of Data Collected

We may collect the following categories of personal data from you:

  • Contact Information: First name, last name, email address, phone number, billing address, and shipping address.
  • Device and Usage Information: IP address, browser type, device information, unique device identifiers, and session statistics.
  • Transaction Data: Payment details (e.g., email used for PayPal), purchase history, and payment method.
  • Marketing Preferences: Information about your preferences for receiving marketing materials.
  • Tracker Data: Cookies and other tracking technologies used for analytics, remarketing, and advertising.

3. How Your Data Is Used

We process your personal data for the following purposes:

a. Advertising

  • TikTok Conversion Tracking: To measure ad performance and user interactions.
    • Personal Data Collected: Trackers; unique device identifiers; usage data.
  • Meta Ads Conversion Tracking (Meta Pixel): To track actions and conversions from ads on Meta platforms.
    • Personal Data Collected: Trackers; usage data.

b. Analytics

  • Google Analytics 4: To analyze website traffic and user behavior.
    • Personal Data Collected: Trackers; session statistics; usage data.
  • Meta Events Manager: To track customer behavior and interactions with our website.
    • Personal Data Collected: Clicks, page views, email address, first name, last name, phone number, billing/shipping address, and IP address.

c. Contacting You

  • Mailing List or Newsletter: To send marketing updates or promotional materials.
    • Personal Data Collected: Email address; usage data.

d. Handling Payments

  • PayPal: To process payments securely.
    • Personal Data Collected: Email address; payment information.

e. Heat Mapping and Session Recording

  • Crazy Egg: To understand user behavior on the site and improve functionality.
    • Personal Data Collected: Trackers; usage data.

f. Managing Contacts and Sending Messages

  • Klaviyo: To manage customer communications and send tailored messages.
    • Personal Data Collected: Email address; purchase history; usage data.

g. Platform Services and Hosting

  • Shopify: To provide a secure and seamless shopping experience.
    • Personal Data Collected: Device information; usage data.

h. Remarketing and Behavioral Targeting

  • TikTok Remarketing: To re-engage users with tailored advertising.
    • Personal Data Collected: Trackers; unique device identifiers.

i. Tag Management

  • Google Tag Manager: To manage tracking and analytics tools efficiently.
    • Personal Data Collected: Trackers; usage data.

j. Traffic Optimization and Distribution

  • Cloudflare: To optimize and secure website traffic.
    • Personal Data Collected: Trackers; various types of data.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual Necessity: To fulfill orders, provide customer support, or process payments.
  • Consent: For marketing communications and non-essential cookies.
  • Legitimate Interests: For analytics, security, and improving our services.
  • Legal Obligations: To comply with tax, legal, or regulatory requirements.

5. Retention Period

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy. Specifically:

  • Transaction Data: Retained for the duration required by tax and accounting laws.
  • Marketing Data: Retained until you withdraw your consent or opt out of communications.

6. Sharing of Data

We share your data with third-party service providers solely to perform tasks related to the services we offer:

  • Advertising platforms (e.g., TikTok, Meta).
  • Analytics and tracking tools (e.g., Google Analytics, Crazy Egg).
  • Payment processors (e.g., PayPal).
  • Hosting and platform services (e.g., Shopify, Cloudflare).

We do not sell or rent your personal data to third parties.

7. Your Rights

Under GDPR, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request corrections to any inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data under certain conditions.
  • Restriction: Request a temporary halt to the processing of your data.
  • Data Portability: Request your data in a portable format.
  • Objection: Object to data processing based on legitimate interests.
  • Withdraw Consent: Withdraw your consent for data processing at any time.

To exercise your rights, please contact us at time2eatitalian@gmail.com.

8. Information on Opting Out of Interest-Based Advertising

To opt out of interest-based advertising, you can:

  • Adjust cookie preferences via our Cookie Policy.
  • Use device settings to reset advertising identifiers (e.g., Google Advertiser ID, IDFA).
  • Visit industry opt-out sites such as Your Online Choices or NAI Opt-Out.